IT Supporter (m/w/d)
Core
Providing 1st and 2nd level IT support, troubleshooting hardware and software issues, and maintaining Windows workstations and networks.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows 10/11 administration, Active Directory management, network fundamentals (TCP/IP, DNS), ticketing systems (OTRS, Jira), remote support tools (TeamViewer, AnyDesk), Microsoft Endpoint Manager/SCCM
Preferred skills
English (basic)
Technologies
Windows 10/11, Active Directory, OTRS, Jira, TeamViewer, AnyDesk, Microsoft Endpoint Manager, SCCM
Responsibilities
Handling and resolving 1st and 2nd level support tickets, analyzing and fixing hardware/software issues remotely or on-site, installing and configuring Windows workstations and peripherals, managing user accounts and permissions in Active Directory, supporting network and server administration, documenting support cases and processes, performing laptop updates via management tools
