Customer Success Specialist (gn)
Hybrid
Core
Handling customer inquiries, developing individual solutions, and managing contracts and offers to ensure customer satisfaction.
Role type
Customer Success Specialist
Builds
Individual customer solutions and tailored offers
Domain
Business Services / Customer Support
Deliverable
client delivery
Required skills
Customer service experience, IT system proficiency, communication, structured work, documentation
Preferred skills
Positive attitude, solution-oriented thinking, team collaboration
Responsibilities
Answering phone and written customer inquiries, consulting existing customers, creating tailored offers, maintaining customer and contract data, documenting customer issues, optimizing service processes