Customer Account Specialist
Core
Provide professional solutions to end-users, dealers, and service providers by handling escalated case issues via telephone and written correspondence, acting as an escalation link for field employees and executives regarding customer satisfaction, availability, pricing, and product safety.
Role type
Entry-level customer account specialist
Builds
Customer satisfaction resolutions and escalation support for HPE Financial Services clients
Domain
IT Financial Services / Customer Support
Deliverable
client delivery
Required skills
Verbal communication, customer service, writing/correspondence, microcomputer hardware knowledge, basic operating systems knowledge
Responsibilities
Resolve escalated case issues received via telephone and written correspondence; Act as an escalation link for field employees, executives, and channel partners regarding customer satisfaction issues; Provide information, analysis, and recommendations to support team efforts.
Seniority
Entry-level, team member