Casual Customer Service Officer
Core
Frontline customer service role handling enquiries, complaints, payments, and service requests across phone, face-to-face, digital, and social media channels.
Role type
Customer Service Officer
Builds
High-quality responsive services for the community
Domain
Local government / Public sector
Deliverable
client delivery
Required skills
Multi-channel communication, digital literacy, numeracy, problem-solving, cash reconciliation, documentation, reporting
Preferred skills
Experience in high-volume environments, collaborative mindset, continuous improvement focus