Client Services Team Leader
Core
Lead a Client Services team to ensure accurate, secure, and timely client data processing and reporting across Europe.
Role type
Senior IC Client Services Team Leader
Builds
Client data reports, secure file distributions, and automated workflows for employee benefit providers.
Domain
HR technology / Employee benefits / SaaS
Required skills
Team leadership, SLA monitoring, process documentation, data transformation, automation, secure file management, Zendesk, reporting tools
Preferred skills
HR/benefits/payroll industry experience, ITIL awareness, GDPR compliance
Technologies
Zendesk, Outlook, Word, Excel, internal SaaS platforms
Responsibilities
Line manage Client Services Associates, oversee SOPs and knowledge base, monitor SLA performance, resolve complex client escalations, design automated data workflows, prepare performance reports
Seniority
First-time manager, hands-on IC