(Junior) Customer Success Manager:in (m/w/d)
Core
Junior Customer Success Manager supporting HR software customers with onboarding, training, and feedback to drive product adoption and identify upsell opportunities.
Role type
Junior Customer Success Manager (Sales & Customer Relations)
Builds
absence.io HR software platform
Domain
HR Technology / SaaS
Deliverable
product features
Required skills
Customer relationship management, product training, cross-functional collaboration, data analysis, sales support, project management
Preferred skills
SaaS experience, fluency in Spanish/French/Italian/Portuguese
Technologies
absence.io platform, ticketing systems, communication tools
Responsibilities
Support customers with product questions via phone, email, and tickets; conduct customer training sessions; collect and analyze customer feedback; collaborate with product teams on complex issues; identify cross-sell and upsell opportunities.
Seniority
Junior, entry-level
