Teamleitung Service Center (m/w/d)
Core
Leading a service center team of 8-10 employees to support insurance companies in vehicle damage processing via a network of workshops and rental car companies.
Role type
Service Center Team Lead
Builds
Service operations for insurance partners
Domain
Automotive insurance and claims processing
Deliverable
dashboards & analysis
Required skills
Team leadership, customer service experience, analytical thinking, KPI management, process documentation, process optimization, cross-functional collaboration
Preferred skills
Communication skills, customer orientation, empathy, solution-oriented approach
Technologies
None stated
Responsibilities
Lead and discipline a team of 8-10 employees, motivate and develop staff, ensure high service and customer orientation, plan and organize the team based on KPIs, document and evaluate processes, identify optimization potentials, collaborate closely with specialist departments
Seniority
Mid-level manager