Kundenberater im Innendienst (m/w/d)
Core
Central customer service contact for construction equipment and machinery, handling inquiries, needs analysis, and order coordination.
Role type
Customer Service Representative (In-house)
Builds
Customer service and order fulfillment for construction equipment and machinery
Domain
Construction equipment and machinery sales/rental
Deliverable
client delivery
Required skills
Customer relationship management, Needs analysis, Order processing, CRM system management, MS Office proficiency
Preferred skills
SAP experience, Construction equipment/rental industry experience, Construction materials industry experience
Responsibilities
Act as central contact for customers, Proactively identify customer needs, Provide comprehensive product consultation, Create quotes and order confirmations, Coordinate deliveries, Maintain customer data in ERP/CRM systems
Seniority
Entry-level to Mid-level