Order Management Specialist
Core
Ensure accurate, timely order processing and coordinate with internal teams and customers to drive excellent fulfillment and post-sale support.
Role type
Order Management Specialist
Builds
Order fulfillment and post-sale support for retail operations
Domain
Technology equipment sales and distribution
Deliverable
product features
Required skills
Order-to-cash processes, Microsoft Dynamics 365, SharePoint, Excel, credit checks, shipping logistics coordination, invoice generation, tax exemption record management
Preferred skills
Technology/equipment sales or distribution experience, RMA workflows, SOW management
Technologies
Microsoft Dynamics 365, SharePoint, Excel
Responsibilities
Manage new customer setup and onboarding; validate and correct order details; coordinate with Purchasing, Shipping, and Finance; interface with customers for order status and troubleshooting; process credit card payments; manage escalations and exceptions; assist with customer return requests.
Seniority
Entry-level
