Kundendienstberater (m/w/d) für den Kundenservice gesucht
Core
Handling customer inquiries and technical support for a cable company via phone, email, and internet.
Role type
Customer service agent (call center)
Builds
Customer support for a cable and internet service provider
Domain
Telecommunications / Cable services
Deliverable
client delivery
Required skills
Problem-solving, data documentation, billing and invoice processing, technical troubleshooting (cable/DSL), customer consultation
Responsibilities
Answering customer questions about invoices and delivery status, documenting and updating customer data, creating credits and invoices, escalating complex issues to technical departments, resolving cable and DSL problems, handling service requests via phone and email, discussing special offers with customers