Werkstudenten technischer Kundenservice
Hybrid
Core
Customer consultation and service for product and contract questions via phone and email, managing tickets and building customer relationships.
Role type
Student assistant in technical customer service
Builds
Customer support interactions and relationship management
Domain
Customer service / Telecommunications or Consumer Goods
Deliverable
client delivery
Required skills
Communication, Customer interaction, Ticket system management, Learning agility
Preferred skills
Prior customer service experience, Availability for 12-20 hours/week
Responsibilities
Answer customer inquiries via phone and email, Process tickets in the electronic system, Build and maintain existing customer relationships, Acquire new customers via phone calls