First Level Support (m/w/d)
Core
First-line technical support specialist handling customer inquiries, phone setup, and device configuration via phone and ticketing systems.
Role type
First Level Support Engineer
Builds
Customer support services and phone system setups
Domain
Telecommunications / IT Support
Deliverable
client delivery
Required skills
IT troubleshooting, ticketing systems, MS Office, network basics, router configuration, customer communication
Preferred skills
English language skills, experience with internet connections
Responsibilities
Answer technical customer questions, configure phone systems and devices, log and analyze support tickets, escalate complex issues to Level 2, ensure timely ticket resolution