Kaufmann - 1 st Level Support (m/w/d)
Core
Providing immediate technical support and handling customer inquiries via phone, email, and post for IT issues.
Role type
1st Level IT Support Specialist
Builds
IT troubleshooting solutions and customer service responses
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Client OS installation and administration, IT problem analysis and resolution, Customer complaint handling, Compliance adherence
Preferred skills
Experience in a customer support role
Technologies
Client Operating Systems
Responsibilities
Office organization, Resolving technical issues in the helpdesk, Analyzing and solving IT problems, Providing immediate phone support, Receiving complaints and questions via phone, email, or post