Teamleiter (m/w/d) Callcenter Preisvergleichsportal
Core
Leading a call center team for a price comparison portal, focusing on team planning, training, and quality improvement.
Role type
Call center team leader
Builds
Call center operations for a price comparison portal
Domain
Customer service / E-commerce
Deliverable
client delivery
Required skills
Team leadership, training and development, statistical analysis, shift scheduling, customer satisfaction management
Responsibilities
Plan team work shifts, train and develop team members, create statistics and daily/weekly plans, motivate staff, conduct customer satisfaction measures, improve quality