Fachwirt /in - Callcenter - Touristik (m/w/d)
Core
Handling flight cancellations and rebookings via phone and email for customers in the tourism sector.
Role type
Call center agent (tourism)
Builds
Customer service interactions for flight management
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
German (fluent), English (basic), telephone communication, customer service, booking systems
Responsibilities
Process flight cancellations and rebookings, handle daily customer calls, respond to email inquiries, forward requests to relevant departments, manage customer contact updates