Callcenteragent In- und Outbound(m/w/d)
Core
Handling incoming complaints, booking delivery dates, and documenting customer calls for a telecommunications company.
Role type
Customer support agent (inbound/outbound)
Builds
Customer service interactions and order management for a telecom provider
Domain
Telecommunications
Deliverable
client delivery
Required skills
Customer service experience, MS Office proficiency, sales aptitude, communication skills
Responsibilities
Process incoming complaints, document calls, book delivery dates, maintain case files, act as customer contact point