Porting Specialist
Core
Receiving customer paperwork, saving to files, submitting porting orders, checking status, and assisting customers via phone and email regarding account porting.
Role type
Administrative specialist (telecommunications porting)
Builds
Customer account porting workflows and order submissions
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Microsoft Office (Word, Excel, Outlook), carrier portal navigation, case management, telephone communication, email communication, data entry, customer service, order status tracking
Preferred skills
None stated
Responsibilities
Managing and updating customer data and files; contacting customers to communicate incomplete or missing paperwork and porting status; managing customer and LOA documentation; submitting orders in carrier portals for accounts 200 and under MRR; checking status of orders in carrier portals; splitting and creating cases; sending porting scheduled and completion emails; updating caller IDs; taking customer calls and replying to customer emails and telephone messages