First-Level-Supporter (m/w/d) - Vollzeitanstellung
Based in Germany
Core
Provide first-level IT support via phone and email, manage tickets, document and resolve incidents, and handle IT hardware rollouts.
Role type
First-Level IT Support Specialist
Builds
IT support services for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support experience, Windows, MS Office, ticketing systems, IT migrations, hardware rollouts
Responsibilities
Handle phone and written IT support, manage ticketing systems, document and resolve incidents, roll out IT hardware, perform inventory checks