Systemmitarbeiter (m/w/d) ab 16,80 Euro/Std - Unbefristet
Core
IT system optimization, ticket management, and customer support for end-users in a call center setting.
Role type
IT System Administrator (IC)
Builds
IT infrastructure monitoring and system optimization for end customers
Domain
IT Services / Customer Support
Deliverable
infrastructure
Required skills
Incident Management, IT infrastructure monitoring, ticket management, system optimization, customer communication
Preferred skills
Business process knowledge for SMEs
Technologies
IT infrastructure tools
Responsibilities
Optimize and expand existing systems, open and close tickets, answer incoming calls, monitor IT infrastructure of end customers, coordinate with customers, serve as first point of contact for customers and manufacturers