Call-Agent (m/w/d) - Versandhandel - Lankwitz
Core
Providing customer service via phone, chat, and email for an online retailer, including product advice and order management.
Role type
Customer service agent
Builds
Customer support interactions and order fulfillment support
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Phone communication, Chat support, Email support, Product knowledge, Database management, MS Office
Responsibilities
Answering customer inquiries via phone, chat, and email; Providing product advice; Managing order delivery, exchanges, and returns; Maintaining customer databases
