Customer Service Manager (m/w/d)
Core
Managing customer service operations, handling inquiries, and ensuring customer satisfaction for products.
Role type
Customer Service Manager
Builds
Customer support processes and retention strategies
Domain
Retail / E-commerce (via careerplan.io/jobs/1561946-customer-service-manager-mwd-at-juskys-gruppe-gmbh)
Deliverable
dashboards & analysis
Required skills
Customer consultation, Order and return management, Creative problem-solving, Customer feedback collection, Customer retention strategies, Cross-functional collaboration
Preferred skills
Experience in customer service, Communication via phone/email, Customer-oriented approach, Teamwork, Independent and proactive work style