Kundendienstberater (m/w/d) - Kabel Berlin-Wedding
Core
Customer service agent for a cable provider, handling orders, new customer onboarding, and database updates.
Role type
Customer service agent (call center)
Builds
Customer orders and service requests
Domain
Telecommunications / Cable services
Deliverable
product features
Required skills
Customer orientation, flexibility, German (spoken and written), affinity for cable-related topics
Preferred skills
Motivation, solution-oriented approach
Technologies
Internal database systems, telephone
Responsibilities
Update customer database, accept and process orders, onboard new customers, provide product consultation, cross- and up-sell, answer emails, create quotes, log phone calls
Seniority
Entry-level
