CUSTOMER SERVICE AGENT / MITARBEITER KUNDENSUPPORT (m/w/d) - Gotha
Core
Handling incoming customer calls, processing orders, and supporting existing customers with upsells and contract renewals in the telecommunications sector. (via careerplan.io/jobs/2622920-customer-service-agent-mitarbeiter-kundensupport-mwd-gotha-at-syno-consulting-group-ag)
Role type
Customer Service Agent
Builds
Telecommunications service packages and cloud solutions
Domain
Telecommunications / IT Services
Deliverable
client delivery
Required skills
German (fluent), CRM systems, MS Office, order processing, customer communication
Preferred skills
Telecommunications experience, self-management, teamwork
Technologies
CRM systems, MS Office
Responsibilities
Answering incoming customer hotline calls, processing and tracking orders, clarifying open questions with sales or customers, managing upsells and contract renewals, documenting work processes in the CRM system, supporting the outside sales team with follow-up customer matters