Help Desk Analyst (m/w/d) in Zehlendorf
Core
Providing 2nd level IT support for hardware and software, ensuring smooth operation of internal IT infrastructure, and managing user support via phone, email, and in-person.
Role type
2nd level IT support analyst
Builds
Internal IT infrastructure (PCs, laptops, mobiles, printers, scanners)
Domain
IT Service Management / Real Estate
Required skills
2nd level support, Microsoft environment, Office 365, ticket management, incident analysis, knowledge base management, IT Service Management (ITSM)
Preferred skills
System integration training, project experience, ITIL-Foundation certification (via careerplan.io/jobs/12016-10005524307-S-help-desk-analyst-mwd-in-zehlendorf-at-perzukunft-arbeitsvermittlung-gmbh-co-kg)
Technologies
Microsoft, Office 365, Ticketing Systems
Responsibilities
2nd Level Support in Hard- and Software area, Ensure smooth operation of internal IT infrastructure, Telephone, written and personal user support, Process incidents in ticket system, Conduct error analysis and initiate measures, Build, maintain and document a knowledge base, Escalate incidents or service requests to downstream units
Seniority
Mid-level, hands-on IC