Telefonist - 1 st Level Support (m/w/d)
Core
Provide 1st level client support via phone, remote, or on-site to resolve technical issues and manage service levels for Windows 10 and Office users.
Role type
1st level IT support technician
Builds
IT support services for clients
Domain
IT support / Helpdesk
Deliverable
client delivery
Required skills
Windows 10 support, MS Office support, ticketing system usage, remote troubleshooting, on-site troubleshooting, phone support
Preferred skills
Customer service experience