Telefonist/in - Informationsdienste (m/w/d)
Core
Handling customer service inquiries and scheduling technical appointments for partners in sports, education, and culture.
Role type
Customer service representative (phone/chat/email)
Builds
Customer support and appointment scheduling for partner organizations
Domain
Customer service / Call center
Deliverable
client delivery
Required skills
Phone communication, Customer service, Appointment scheduling, Basic English (written and spoken)
Responsibilities
Answering support inquiries via phone, chat, and email; Scheduling technical appointments for connection and troubleshooting; Contacting existing and new customers to clarify service needs; Presenting partner offerings in sports, education, and culture.