Account Support Manager- Japanese Speaking
Core
Manage onsite delivery of software services, pre-sales, post-sales, and service delivery support for complex customer environments, acting as a trusted advisor to ensure customer satisfaction and revenue growth.
Role type
Senior Account Support Manager (Technical/Consultant)
Builds
Strategic account support plans, mission-critical support solutions, and operational efficiency improvements for enterprise clients.
Domain
IT Services / Enterprise Software / Networking
Required skills
Technical knowledge of networked computing environments, operating systems, and applications; Project management; Change management; ITIL certification; Strategic account management; Incident resolution; Solution design
Preferred skills
Mission Critical experience; Advanced communication and presentation skills; Industry trend analysis
Technologies
Networked computing environments, operating systems, applications, change management tools
Responsibilities
Integrate technical knowledge and business understanding to create solutions for customers; Mentor and consult with team members, customers, and vendors on complex issues; Resolve technical and business incidents independently; Develop and grow assigned customer account relationships; Create and deliver Value Based Delivery (VBD) account plans; Lead customer expectation management as part of the escalation process.
Seniority
Senior, hands-on IC with strategic account management
