Customer Service Agent (m/w/d)
Hybrid
Core
Customer service agent supporting internal sales and billing operations for a medical device and software company.
Role type
Customer Service Agent
Builds
Customer data management and billing support
Domain
Medical devices and software solutions
Deliverable
dashboards & analysis
Required skills
Customer consultation, data management in Oracle, invoice verification, escalation management
Preferred skills
CRM systems experience
Responsibilities
Advise customers on their requests and find mutually beneficial solutions, manage customer data in Oracle, verify incoming customer inquiries for price accuracy and completeness, support the finance department with monthly billing runs, escalate issues to Customer Service Management