Sachbearbeiter Gewährleistung (m/w/d)
Core
Handling warranty claims, customer consultation, and coordination with suppliers for a vehicle manufacturer.
Role type
Warranty Claims Specialist (Customer Service)
Builds
Warranty claim resolutions and customer support for vehicle owners
Domain
Automotive / Manufacturing
Deliverable
client delivery
Required skills
Knowledge of warranty and guarantee regulations, technical understanding for damage assessment, structured and independent work, clear communication, proficiency with data entry systems
Preferred skills
Willingness for regular technical training
Technologies
Data entry systems (EDV)
Responsibilities
Customer consultation and support on all warranty issues, defining processes for warranty cases per manufacturer guidelines, processing claims and corresponding with suppliers, maintaining the warranty journal, verifying and initiating credit notes, monthly reconciliation with accounting, ensuring correct storage of replacement parts, documenting technical documents and complying with legal rules