Engineer VIP Support (m/w/d)
Core
Provide dedicated, high-priority IT support and incident resolution for executive and VIP users, ensuring uninterrupted service during travel and outside standard hours.
Role type
Senior IT Support Engineer (VIP/Executive)
Builds
Reliable IT service delivery and resilient infrastructure for leadership
Domain
IT Support & Infrastructure
Deliverable
client delivery
Required skills
IT infrastructure knowledge, network architecture, security, endpoint management, ITSM tools, Windows/macOS/iOS/Android support, network fundamentals, multi-factor authentication, data privacy
Preferred skills
Travel support experience, flexible scheduling, on-call availability
Technologies
Windows, macOS, iOS, Android, TCP/IP, DNS, DHCP, VPN, Wireless, ITSM, CMDB
Responsibilities
Resolve high-priority VIP incidents, provide remote support during travel, manage network and endpoint devices, support collaboration tools, handle incident/problem/change management
Seniority
Senior, hands-on IC
