KEBA Handover Automation Germany GmbH: Operativer Service Manager Banking/KEBA Products (all genders
Core
Operational Service Manager responsible for overseeing daily service operations, ensuring SLA compliance, and managing incidents and changes for banking and KEBA products.
Role type
Senior IC Service Manager
Builds
Operational service delivery for banking and KEBA automation products
Domain
IT Service Management / Automation Technology
Deliverable
dashboards & analysis
Required skills
ITIL, Service Management processes, Incident/Change management, Root cause analysis, KPI reporting, Stakeholder communication, Capacity planning
Preferred skills
English language skills
Technologies
ITIL, Service Management tools
Responsibilities
Monitor and control operational service operations, Ensure SLA and quality standard compliance, Coordinate and prioritize service requests and incidents, Analyze service processes and implement optimizations, Conduct root cause analysis and drive improvements, Create and analyze service KPIs and reporting, Plan and moderate service review meetings, Manage escalations for critical cases, Support introduction of new services, Participate in capacity and resource planning, Ensure compliance with quality, security, and compliance requirements, Contribute to continuous improvement of service management processes