Datatronic Software AG: Technischer Support Sage HR Suite (m/w/d)
Core
Providing technical support for the Sage HR Suite to help customers design efficient and future-oriented HR processes.
Role type
Technical Support Specialist (Sage HR Suite)
Builds
Support services for mid-sized enterprises using Sage HR Suite
Domain
HR Software / ERP
Deliverable
client delivery
Required skills
Technical support experience, Knowledge of Sage HR Suite or comparable HR software, MS Office, German language proficiency
Preferred skills
IT qualification, Experience in HR environment
Technologies
Sage HR Suite, SQL, API, Webservice, IMS
Responsibilities
Support customers with technical questions, Handle 1st and 2nd level support, Analyze error patterns and find solutions, Escalate complex issues to relevant departments, Document and track support cases in ticket system, Develop support processes continuously