GISA GmbH: Service Delivery Manager:in (m/w/d)*
Core
Manage the service business and entire service portfolio for a major customer in the energy sector, ensuring commercial and operational excellence in contract planning and management.
Role type
Service Delivery Manager
Builds
IT service portfolios and delivery capabilities for enterprise clients
Domain
Energy sector IT services and managed cloud services
Deliverable
client delivery
Required skills
contract management, IT service portfolio management, stakeholder communication, solution identification, on-site coordination, customer satisfaction management
Preferred skills
interest in technical trends, open to innovative IT solutions
Technologies
IT services, Managed Cloud Services, IoT, Smart City solutions
Responsibilities
Coordinate communication and coordination for managed IT services, support accounts in identifying and implementing IT solutions, ensure IT delivery capability, attend on-site customer meetings, maintain customer satisfaction through exchange with delivery units and sales
Seniority
Mid-level, hands-on management
