accompio GmbH: Junior IT-Systemadministrator (m/w/d) 1st Level Support - Hannover
Core
First-level IT support specialist handling user tickets, dispatching, and on-site/remote assistance for Windows 11, Microsoft 365, and hardware issues.
Role type
Junior IT System Administrator (1st Level Support)
Builds
IT support services for internal users
Domain
IT Operations / Helpdesk
Required skills
Windows 11, Microsoft 365, Active Directory/Microsoft Entra ID, hardware troubleshooting, ticket dispatching, remote support tools (Splashtop/Teamviewer)
Preferred skills
VMware, Citrix, Microsoft Intune
Technologies
TopDesk, Windows 11, Microsoft Office, Microsoft Teams, Microsoft Intune, Splashtop, Teamviewer, Lenovo Hardware
Responsibilities
Answer support calls and inquiries, classify and prioritize tickets, provide on-site and remote support, analyze and resolve typical IT issues, document work for quality assurance
Seniority
Junior, hands-on IC