Soloplan GmbH: Software Consultant [m|w|d] im Innendienst
Core
Provide second-level support and analysis for the CarLo logistics software, resolving customer inquiries via phone, email, and remote maintenance.
Role type
Software Support Consultant (Second Level)
Builds
CarLo logistics software
Domain
Logistics / Software Support
Deliverable
client delivery
Required skills
IT support, logistics knowledge, ticket system analysis, remote maintenance, requirement analysis, interface coordination
Preferred skills
IT service desk experience, German and English fluency
Technologies
Ticket systems, remote maintenance tools, CarLo software
Responsibilities
Document and analyze customer inquiries, handle second-level support via phone or email, develop individual solutions for customers, coordinate interfaces and reports
Seniority
Entry-level to Mid-level