First-Level-Supporter/in
On-site
Core
Provide first-line technical support for Barracuda's network and security products via email, phone, chat, and remote access.
Role type
First-level support technician
Builds
Support for network, client/server, Linux/Windows/MacOS, storage, email, and web products
Domain
IT infrastructure and cybersecurity
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, network knowledge, security product knowledge, Linux/Windows/MacOS administration, email systems, web technologies
Preferred skills
public cloud, VPN, virtualization, IoT, Microsoft 365
Responsibilities
Answer and resolve customer support inquiries, assist partners and customers with configuration and implementation, protect customer IT infrastructure
Seniority
Entry-level
