First-Level-Supporter/in
Core
First point of contact for users of the Ulysses software, collaborating with developers to find solutions.
Role type
First-Level Supporter
Builds
Knowledge base for the Ulysses software
Domain
IT / Software Support
Deliverable
client delivery
Required skills
analytical thinking, problem-solving, training, testing
Preferred skills
HAK education, career switchers
Technologies
Ulysses development environment
Responsibilities
Answer user inquiries, collaborate with developers on problem solutions, conduct training, test software, build knowledge base