Third-Level-Supporter/in
Core
Leading a field service technician team to manage on-site installations, maintenance, and customer support operations.
Role type
Senior Field Service Team Lead
Builds
Field service operations, on-site installations, and maintenance services
Domain
Industrial technology / Field Service
Required skills
Team leadership, Field service operations, Resource planning, Process optimization, Cost control, Technical troubleshooting, Stakeholder management, Documentation, KPI analysis, Decision making
Preferred skills
Electrical engineering background, Project management experience, Network and hardware knowledge, Customer-facing communication, Travel readiness, Class B driver's license
Technologies
Networks, Hardware, Technical systems
Responsibilities
Lead and organize the field service technician team, Plan and coordinate service interventions and maintenance, Optimize field service processes and resource allocation, Manage field service costs and profitability, Analyze KPIs and drive improvements, Act as interface between customers, project management, and support, Handle escalations for technical or organizational issues, Support the team with complex technical topics, Develop standards and internal processes
Seniority
Senior, hands-on IC with team leadership