EDV-Fachkraft
Core
Provide technical support for desktop Windows platforms, collaboration tools, mobile technologies, and printers for end-users, including troubleshooting, device installation, and user guidance.
Role type
Senior IT Support Specialist (Desktop & Mobile)
Builds
Stable desktop environments and reliable user support for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows 7/10/11 support, Mac OS-X support, printer troubleshooting, mobile device support (iPhone/iPad/Android), remote access tools, RCA creation, SLA management
Preferred skills
Remote Desktop technologies (Microsoft, Apple, VNC), O365/MS365 administration, VIP support experience
Technologies
Windows 7, Windows 10, Windows 11, Mac OS-X, Office 2010, O365, MS365, Remote Desktop, VNC, iPhone, iPad, Android
Responsibilities
Diagnose and resolve issues with desktop systems, printers, and operating systems; consult and instruct users on hardware and software problems; install, maintain, and upgrade devices and infrastructure; respond to support tickets via phone, email, and mail; document and track issues to meet SLA windows.
Seniority
Senior, hands-on IC
