Kaufmännische Fachkraft
Core
First point of contact for customers regarding service, repair, warranty, and accident damage; coordinates workshop appointments and manages the entire repair process.
Role type
Commercial specialist (automotive service)
Builds
Customer service workflows and repair coordination for an automotive workshop
Domain
Automotive industry + customer service
Deliverable
product features
Required skills
Customer relationship management, appointment scheduling, invoicing, warranty claim processing, accident damage coordination, lease vehicle management, data administration
Preferred skills
Experience in automotive dealership or customer service, friendly and service-oriented demeanor, organizational talent, structured work style, strong communication skills, team capability, proficiency with computer applications, self-responsibility and reliability
Technologies
EDV applications (computer software)
Responsibilities
Coordinate workshop appointments, process warranty claims, coordinate accident damage with insurers and experts, manage lease vehicle organization and return, handle customer follow-up, maintain customer and order data
Seniority
Entry-level to Mid-level, hands-on IC