Third-Level-Supporter/in
Core
Providing comprehensive individual customer support for all technical questions, handling ticket intake, resolution, and escalation.
Role type
Third-level IT support specialist
Builds
IT service solutions for customers
Domain
IT Services / Technical Support
Required skills
IT service desk experience, MS SQL, Windows operating systems, ticket management, knowledge base maintenance, customer training support
Preferred skills
PIM environment experience, stress management
Technologies
MS SQL, Windows
Responsibilities
Handle ticket intake, resolution, and escalation; maintain knowledge base; participate in test phases and customer training; collaborate with Professional Services and project management
Seniority
Mid-level, hands-on IC