Softwareentwickler/in
Core
Define, prioritize, and maintain the platform strategy and backlog for ServiceNow modules (CMDB, ITOM) while ensuring data quality and governance.
Role type
Product Owner / Service Owner / IT Service Manager
Builds
ServiceNow platform configurations, integrations, and IT service management processes
Domain
IT Service Management (ITSM/ITOM) and Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, backlog management, data governance, ITSM/ITOM/CSM knowledge, ITIL framework understanding, agile methodologies (Scrum/Kanban)
Preferred skills
Experience in platform cross-boundary planning, documentation of configurations and integrations
Technologies
ServiceNow, CMDB, ITOM, ServiceNow modules
Responsibilities
Develop and maintain platform strategy, define and prioritize backlog items (User Stories, Features, Epics), ensure data quality and governance for ITOM and ServiceNow modules, update documentation for configurations, solutions, processes, and integrations
Seniority
Mid-level, hands-on IC
