Gewerbekundenberater/in
Core
Live operations support specialist for a food delivery platform, managing real-time communication and operational flow between customers, couriers, and restaurants.
Role type
Senior IC customer support and operations specialist
Builds
Real-time support channels and operational stability for a food delivery service
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Multitasking, stress management, complex problem-solving, detail orientation, shift work adaptability, German (fluent), English (fluent)
Preferred skills
Prior experience in similar support or operations roles
Responsibilities
Handle live chat inquiries from customers, restaurants, and couriers; provide inbound and outbound phone support; monitor order volume to proactively solve issues; collaborate with operations teams to ensure smooth delivery operations; develop support functions with the team.