Anwendungsberater/in
Hybrid
Core
Support customers with software inquiries across multiple channels, providing comprehensive solutions via phone, remote maintenance, live chat, and written documentation.
Role type
Application Consultant (Customer Support)
Builds
Software support solutions for hotel management systems
Domain
Hospitality / Tourism / Software Support
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, software logic understanding, PMS system experience, English language proficiency
Preferred skills
Experience in tourism (reception, tourism association), computer literacy
Responsibilities
Answer customer questions about software via various channels, find best solutions for customers, explain solutions comprehensively in writing, phone, remote maintenance, or live chat
Seniority
Entry to Mid-level, hands-on IC