Key-Account-Manager/in
Core
Ensure customers achieve measurable results with xchannels.ai from implementation to continuous optimization.
Role type
Senior Account Manager / Customer Success Lead
Builds
Customer onboarding, campaign optimization, and channel strategies for xchannels.ai clients
Domain
AI-driven marketing automation and digital business models
Required skills
Customer success, account management, performance marketing, data-driven optimization, business review facilitation, cross-functional collaboration, strategic planning, clear communication, AI/automation interest
Preferred skills
Entrepreneurial mindset, structured and fast work style, comfort with ambiguity, practical experience in customer-facing roles
Technologies
xchannels.ai platform, marketing automation tools, data analytics platforms
Responsibilities
Onboard and enable new customers with setup and best practices; Proactively support existing customers on usage and growth; Analyze campaign data to identify optimization opportunities; Collaborate with customers to develop cross-channel strategies; Conduct business reviews and derive concrete actions; Support implementation of new features and use cases; Act as interface between customers, product, and sales
Seniority
Mid-level to Senior, hands-on IC