Technische/r Fachwirt/in
Core
Provide technical support and consulting for dealers via hotline, tickets, and remote support, diagnosing customer cases and coordinating with the local manufacturer team to resolve issues.
Role type
Technical Support Specialist (Automotive After-Sales)
Builds
Diagnostic reports, repair approvals, training materials, and technical bulletins for MG vehicles.
Domain
Automotive industry, After-Sales support
Deliverable
client delivery
Required skills
Technical diagnosis, ticket system usage, warranty process management, technical documentation, training material creation, analytical thinking, structured work approach
Preferred skills
Experience in workshop diagnostics, knowledge of new automotive technologies, travel readiness
Technologies
Diagnostic systems, ticket/Warranty tools
Responsibilities
Handle dealer inquiries and technical tickets, diagnose and document customer cases, coordinate with manufacturer teams for escalations, approve warranty repairs, create training materials and technical bulletins, participate in European product training
Seniority
Mid-level, hands-on IC