First-Level-Supporter/in
Core
First-level and second-level IT support specialist handling user requests via phone, in-person, and ticketing systems, plus on-site field service for hardware.
Role type
First-Level Support Engineer (IT Helpdesk & Field Service)
Builds
IT services, hardware support, and ITSM platform administration
Domain
IT Support / Field Service
Required skills
IT support experience, Windows/M365 proficiency, hardware troubleshooting, ticket management, process documentation, field service skills
Preferred skills
ITSM platform administration, AI-driven service processes, agile teamwork, process optimization
Technologies
Microsoft Windows, Microsoft 365, ITSM platforms, Android/iOS devices
Responsibilities
Answer user IT requests via phone, in-person, or ticketing systems; troubleshoot and resolve hardware/software issues; manage and document support tickets; perform on-site field service for workstations, laptops, printers, and mobile devices; contribute to ITSM platform development and modern service process implementation
Seniority
Entry to Mid-level, hands-on IC (via careerplan.io/jobs/11949-17294957-S-first-level-supporterin-at-scheuch-management-holding-gmbh)