Relationship-Manager/in
Core
First point of contact for customers in the Customer Service Center, ensuring an outstanding service experience by resolving inquiries across multiple channels.
Role type
Customer Service Representative
Builds
Customer support interactions for JYSK
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Communication, problem-solving, customer orientation, negotiation skills, adaptability, technical proficiency with MS Office and ERP systems
Preferred skills
German and English language skills, ambition, goal orientation
Technologies
MS Office, ERP systems
Responsibilities
Handle customer inquiries via phone, email, chat, and social media; collaborate with stores and internal departments; identify customer needs and provide solutions; manage individual working schedules within set hours.
