IT-Kundenbetreuer/in
Core
Client Partner responsible for managing long-term customer relationships, driving growth, and coordinating between clients and technical teams to ensure service quality and identify new opportunities.
Role type
Senior Account Management & Client Success
Builds
Stable customer relationships, upselling/cross-selling services, and project handovers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Account management, strategic consulting, sales (upselling/cross-selling), contract management, project coordination, business analysis, presentation skills
Preferred skills
IT/Managed Services experience, M365/Azure/Security knowledge, license model expertise, CRM/ERP systems
Technologies
Jira, Notion, Dynamics 365, M365, Azure, Fortinet, Veeam
Responsibilities
Conduct regular customer check-ins and QBRs, create proposals and presentations, coordinate between clients and technical teams, manage contracts and licenses, identify optimization opportunities, prepare data-driven reports
Seniority
Mid-Senior, hands-on IC