Mitarbeiter:in Customer Service Management (m/w/d)
Core
Managing commercial projects and orders, creating proposals with calculations, and handling customer contracts and documentation for a cybersecurity firm.
Role type
Customer Service Management (Commercial Operations)
Builds
Commercial proposals, project schedules, and customer contract documentation
Domain
Cybersecurity / IT Security Services
Deliverable
product features
Required skills
Project administration, Order processing, Proposal creation, Customer relationship management, CRM system usage, Office productivity tools
Preferred skills
Sales experience, IT industry experience
Responsibilities
Coordinate projects and orders with sales and accounting, Process and manage customer contracts and bids, Create and adjust proposals with cost calculations, Handle customer inquiries via phone and email, Maintain customer databases and network with partners, Schedule and attend sales meetings
